FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Of course! email, message or call us and we will cancel it for you.
Here is our refund policy
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback.
Email - sales@grease-ape.com
Call - 01980 888 888
or message us through the ApeChat button
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United Kingdom, excluding Northern Ireland, Highlands of Scotland and Islands.
How long will it take to receive my order?
How long will it take to receive my order?
Shipping normally takes 2-4 days. Orders are dispatched within 1 working day.
If there is any unexpected delay we will let you know.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received.
Return Address
Unit 7, The Pump House, Old Malthouse Lane, Salisbury, SP4 6DR
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 3 days from when we receive the item(s).
Here is our Refund Policy