Help & FAQs

FAQs

Ordering

Can I cancel my order?

Of course! email, message or call us and we will cancel it for you.

Here is our refund policy

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback.

Email - sales@grease-ape.com

Call - 01980 888 888

or message us through the ApeChat button

Shipping

What countries do you ship to?

We currently ship to the United Kingdom, excluding Northern Ireland, Highlands of Scotland and Islands.

Shipping Information

How long will it take to receive my order?

Shipping normally takes 2-4 days. Orders are dispatched within 1 working day.

If there is any unexpected delay we will let you know.

Shipping Information

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received.

Return Address

Unit 7, The Pump House, Old Malthouse Lane, Salisbury, SP4 6DR

View our Refund Policy

How long will it take to receive my refund?

Refunds are processed within 3 days from when we receive the item(s).

Here is our Refund Policy

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.