Did you know 88% of consumers worldwide make the effort to consult reviews when discovering a local business (According to Podium)
6 things we can do to leverage the power of reviews for local businesses.
1. Encourage your customers to leave reviews, especially satisfied ones. Make it easy for them by providing links, QR codes & follow up emails.
2. Respond to reviews, both positive and negative, with professionalism and a focus on problem-solving. This shows you care about your customers' opinions.
3. Showcase your reviews on your website, social media and display reviews in-store to further build trust.
4. Continuously improve your products and services based on customer feedback.
5. Make sure your business is listed on review sites. Like Feefo & Trust Pilot
6. Offer a small incentive to encourage reviews, the small cost of the incentive will easily be outweighed when you have hundreds more reviews!
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